Frequently Asked Questions
Everything you need to know about your Biomask experience.
What makes Biomask products different from other skincare brands?
Biomask focuses on bioactive ingredients and sustainable sourcing. Our formulas are dermatologically tested, cruelty-free, and designed to support the skin's natural microbiome for long-lasting results.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, non-irritating ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product—even if opened—for a full refund or exchange.
Do you offer international shipping?
Yes, Biomask ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific region.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.